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Kelso Auto Repair

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1

Long story short the tried to charge my daughter in law 1,900 for a 560.00 oil leak repair. I posted this to a group site on Face book. There has been dozens of people manually woman the responded with similar stories.

Joel, I have reviewed the two different quotes we gave your daughter-in-law, one for $570.48 and another for $1114.73 totaling $1685.21. As far as both of these repairs being done elsewhere for $560.00 that is a very large difference. I have also read your Facebook review and the same $1900.00 estimate from us you are referring to states just one repair (3.12-hour job). With only doing the one oil leak repair the job is much less. Any other reputable repair shop is not likely to do both repairs for such a low price. As far as taking advantage of women or any person that is doing business with us, that will never be tolerated and is cause for immediate dismissal. We are a female owned shop, and our lead service advisor is also female. We have several female reviews praising us on this exact matter. Pricing does differ from shop to shop, thankfully we live in a great country giving us choices on where we can spend our money. I am always open to reviewing like for like repairs from other shops. We are honest and strive for excellence, but like anything mistakes can happen. If so, we do take accountability and make corrections. I hope your daughter-in-law gets her car repair done right and with quality parts. Sincerely, Ken (Shop Manager)

- Bob's Lil Car Hospital
5

I brought my 2006 Subaru in for major repairs after buying from used car lot. Barbara was very detailed in what to expect form the service team. Parts needed to be ordered and once received work was completed in a timey manner. This is the second vehicle that we have had serviced here and both times I was completely satisfied with the service and the outcome of the repairs. Great job!

Thank you Phil for the feedback. Keep in mind we also do a pre buy inspection also. Again thank you for bringing all your vehicle needs to us.

- Bob's Lil Car Hospital
5

Amazingly fast service dropped my car off Thursday night and picked it up Monday afternoon Ryan was in constant contact with the progress I will recommend this place to anyone that asks

5

Excellent people and service. Thanks again guys for your excellent service and help!!

5

I had a fantastic experience at Bob's! I was referred to by a friend, and because I'm not from the area, I'm really leery of male dominated industries that are known to take advantage of women simply because they can(i.e. over-quoting, misleading sales tactics, etc) And that's just simply not what happened here.. I had a fantastic experience that began with an online quote for potential windshield washer pump/nozzle replacement by Ken, that started as $100 quote. Between the time I dropped it off to have them look at the washer system to give me a quote for repairs, I had a tail light that went out, and they were kind enough to go ahead and replace that for me after they did a full once-over on my truck. They were direct and timely with communication, provided me detailed infographics including explanations and photographs of the specific issue or issues that were going on with my truck, parts that need replaced, And also did a top to bottom diagnostic informing me of potential repairs that would be crucial within the next couple of months. The fact that they were honest with me about what could and could not be put off and what I could get away with fixing now, I absolutely felt comfortable letting them Go ahead and fix the first half of work up they did for me. Bob's will now be my new home mechanic shop, And I'll be back within the next two or three months to let them finish the other half of the quote they gave me. 💜 They have appointment confirmations by text and also send links to pay online for your convenience.. BONUS! They have the cleanest bathroom I have seen probably in any business in Longview or Kelso, let alone a mechanic shop! 🙂🚽

Thank you, Caitlin, for the kind words and review, we appreciate having such a nice truck to work on. We look forward to being your go to place for any maintenance or repairs as needed. Sincerely Ken, (Shop Manager)

- Bob's Lil Car Hospital
5

Lost my clutch, had my truck towed there and the next day I drove out. Very fast and reliable as they check a lot of other items and fix them or let you know it will soon need attention. Thank you BLCH, this week you were a blessing to me

5

Honest number one. Got it running in a timely way. I'll return if I need work done on my vehicles

5

We only take our vehicles to Bob’s Lil Car! They work hard to make your vehicle dependable!

4

The auto body shops main contact was really kind and they get stuff done same day or next day. Their prices are double what I was quoted in town.

5

Barbra at the desk was amazing got me in quick answering all my questions and the crew in the back checked my car out fully and got me back on the road fast thanks BOBS LIL CAR HOSPITAL!!!

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