I've been a customer of Bob's Lil Car Hospital for 6 years and have always been very satisfied with the service. They are thorough, answer all questions, and fix everything correctly the first time. Their customer service attitude is excellent, and their treat you fairly. For instance, at the recent servicing they performed, the tech noticed my license plate lights were out. Due to the complexity of accessing the lights, the estimate was $100. But it took much less time and so they reduced the cost to under $29. Other repair shops might just go with the "book" rate regardless of the time. Their location in Lexington might initially deter some people, but RiverCities Transit Route 411 has a flag stop right in front of the shop -- couldn't be easier to get to/from Longview. Highly recommended!