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Kelso Auto Repair

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0.5

Private telephone I got charged for three Diagnostics because they refused to do everything I asked them to check in one diagnostic. I told them what I wanted fixed even though I knew how much it would cost. They said they couldn't in good conscious do it despite the fact that I wanted it done. But in good conscience they could charge me three diagnostics for the same visit. After they had charged me for a couple Diagnostics and a previous visit. They knew going in what I wanted them to check but they couldn't do it all in one because then they couldn't have charged me three. They pad their bill. The first time I took it there was happy and I think that's how they get you in. One big scam

Dear Jean, let's get a little background for the audience. You brought in your 2007 Nissan Quest with three concerns: The air conditioning was blowing warm, the front heater fan didn't work and the transmission was shifting hard. In an effort to be completely transparent we charged you for the three different systems testing and analysis. We found the AC system completely empty, and the discharge line had a very large leak. To repair/ replace the discharge line requires removing the dash which is very labor intensive, (about 5 hours) and due to the severity of the leak, we couldn't confirm if the AC compressor was operational. We would have to replace the bad discharge line and then test the AC compressor which if bad, your complete AC repairs would equal $3K-$4K . We found the transmission had an internal problem and will need to be repaired or replaced in the near future costing up to an additional $6.5K. On the front heater we isolated the problem to the front blower resistor which we replaced at your insistence. Your vehicle is 17 years old and in pretty rough condition valuing about $2,500 to $4,000. We have been in business for a very long time, and have seen too many people "throw good money after bad" repairing vehicles which really are not worth repairing (money/ investment wise.) We have a core value of integrity which means we treat all our clients like family members we love and care for. We do not feel right doing repairs on a vehicle when we know there will be more costly repairs needed in the near future. Our goal is to help our clients drive safe and reliable vehicles. Yes, we could have taken your money and done the repair to the air conditioning causing you to invest up to the value of the vehicle but when the transmission failed, you would be completely upside down in the vehicle financially. It is our sincere hope that in a year or so, you will realize that we really did have your best interest at heart when we decided to not do the repairs you requested. We wish you the best.

- Bob's Lil Car Hospital
5

Great service! I wouldn’t take my vehicles to any other shop!! They are honest and have always done a good job with any maintenance and repair!👍😃

5

Perfect.

5

Communication and updates were great and appreciated. I was stressed about my car but they took care of it and were very friendly and knowledgeable.

5

Amazing experience, top notch shop, professional staff and excellent communication. I highly recommend anyone considering Bob’s Lil Car Hospital for your auto repair needs. We had accidentally pumped a few gallons DEF into the diesel fuel tank before we quickly realized our mistake at the pump. After doing some quick research online we realized this was potentially a huge catastrophe for our motor if we attempted to start the truck. Called around to a few area shops and came across Ken at Bob’s Lil Auto and explained our blunder and he was quick to help and provided us with vital feedback. Had our truck towed from the gas station and they got to work on it the very next day. They had us back on the road the same week. I just wish this shop wasn’t 6 hours from my home in Southern Oregon, I’d have all my repairs done here. Thank You!!!!

Thank you Corrie for the kind words, we here at Bob's Lil Car Hospital appreciate the work and understand automotive frustrations, especially when you are from out of town. Have a safe and happy fourth of July, from Ken and the whole crew here at BLCH.

- Bob's Lil Car Hospital
5

Absolutely wonderful shop!! I called about my Mercedes Benz ML500. They were so patient with me and fixed my issue of starter going out. It wasn’t a cheap fix by any means. It took me longer than expected to pay for the service. I’m so grateful for them and how they treated me. Thank you Bobs!!!!

5

My car broke down in Longview a couple other shops had given me the wrong diagnosis. I took it to Bob's and they ran a free test and they had it fixed by the following day with the right parts. If I would have taken it in to the other places I could have been out a ton of money. I will always recommend Bob's little car hospital!

5

I had an emergency with my electrical system. Needing my truck in a day and a half. They found my problem, hunted down my part and had me out in time to get a valve stem problem fixed by the end of the day. Thank you little Car Hospital

5

The employees were very friendly, and helpful, they had my car done in one day, throughly checked over my car to let me know a couple potential things that could need done in the future, great experience, I would go back with any future issues

5

Great work! Thank you!

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