Private telephone I got charged for three Diagnostics because they refused to do everything I asked them to check in one diagnostic. I told them what I wanted fixed even though I knew how much it would cost. They said they couldn't in good conscious do it despite the fact that I wanted it done. But in good conscience they could charge me three diagnostics for the same visit. After they had charged me for a couple Diagnostics and a previous visit. They knew going in what I wanted them to check but they couldn't do it all in one because then they couldn't have charged me three. They pad their bill. The first time I took it there was happy and I think that's how they get you in. One big scam
Dear Jean, let's get a little background for the audience. You brought in your 2007 Nissan Quest with three concerns: The air conditioning was blowing warm, the front heater fan didn't work and the transmission was shifting hard. In an effort to be completely transparent we charged you for the three different systems testing and analysis. We found the AC system completely empty, and the discharge line had a very large leak. To repair/ replace the discharge line requires removing the dash which is very labor intensive, (about 5 hours) and due to the severity of the leak, we couldn't confirm if the AC compressor was operational. We would have to replace the bad discharge line and then test the AC compressor which if bad, your complete AC repairs would equal $3K-$4K . We found the transmission had an internal problem and will need to be repaired or replaced in the near future costing up to an additional $6.5K. On the front heater we isolated the problem to the front blower resistor which we replaced at your insistence. Your vehicle is 17 years old and in pretty rough condition valuing about $2,500 to $4,000. We have been in business for a very long time, and have seen too many people "throw good money after bad" repairing vehicles which really are not worth repairing (money/ investment wise.) We have a core value of integrity which means we treat all our clients like family members we love and care for. We do not feel right doing repairs on a vehicle when we know there will be more costly repairs needed in the near future. Our goal is to help our clients drive safe and reliable vehicles. Yes, we could have taken your money and done the repair to the air conditioning causing you to invest up to the value of the vehicle but when the transmission failed, you would be completely upside down in the vehicle financially. It is our sincere hope that in a year or so, you will realize that we really did have your best interest at heart when we decided to not do the repairs you requested. We wish you the best.
- Bob's Lil Car Hospital